YOUR TOUR GUIDE FOR SAFE & ENJOYABLE OUTGOING ADVENTURES
The health and safety of our travellers is always our #1 priority, and moreso now than ever. To ensure your well-being and provide peace of mind, we have created enhanced health and safety protocols for our tours as we move toward a responsible return to travel. These new procedures will be in line with recommendations from the World Health Organization and the World Travel & Tourism Council's (WTTC) Safe Travel Protocols for tour operators. As we continue to make changes, we will keep this page updated with our latest information.
We will do all we can to ensure our travellers' safety and health while on our adventures, but we also need your help—by working together, we can create a safe and enjoyable travel experience for everyone.
For the greatest peace of mind and protection, we require all participants and Tour Leaders to be fully-vaccinated for Covid-19 at least 14 days prior to their arrival on tour. We also require that all coach drivers and local step-on guides be similarly protected.
2) FACE COVERINGS
All participants and staff support must be in possession of masks and be prepared to wear them indoors and outdoors when physical distancing cannot be maintained, on transport, or when requested by your Tour Leader. Some establishments and jurisdictions visited may also have their own masking requirements.
3) CLEANING GUIDELINES
All modes of transportation will be sanitized regularly, with all high-touch areas disinfected between each use. We'll work closely with our restaurant and hotel partners to ensure they are following local sanitation guidelines and our standards. We ask that you bring a supply of hand sanitizer with you; we'll provide sanitizer when entering and leaving transport.
4) DISTANCING & MEALTIMES
We have always prided ourselves in having some of the smallest groups in the business, with an average group size of 12-14 travellers. Depending on regulations at destination, we may need to further reduce the group size (or split the group) for some activities or on some days in order to provide travellers with even more 'personal space'. Meals will be served in small groups as much as possible, with individually plated meals or staff-served buffets. Wherever appropriate and available, we will provide sanitized listening devices to allow for less crowding during guided visits.
5) ITINERARY CHANGES & TOUR FLEXIBILITY
As we continue to keep up-to-date with local developments we are in regular contact with our partners regarding possible adjustments to our tour itineraries. As things continue to evolve and we get closer to being able to operate again, we may need to make some changes to the activities or destinations included on your tour to comply with advice from local authorities or health and safety protocols. We will endeavour to keep travellers updated before departure. An open mind and sense of flexibility will help you get the most out of your tour.
DOING YOUR PART
Planning and executing a successful tour has always been a shared responsibility and, more than ever, we'll be relying upon our intrepid travellers to do their part to heed the advice and instructions provided pre-trip, and from our Tour Leaders and local partners at destination. It's up to all of us to ensure that we embark on future adventures with respect and consideration for one another and those we encounter along the way. We appreciate your cooperation in ensuring a safe and rewarding experience for all and a happy and healthy return home.
FREQUENTLY ASKED QUESTIONS
Participants who are ill and having symptoms consistent with COVID-19 will not be permitted to rejoin the program and will remain in self-isolation until they are evaluated by a medical professional who determines their condition is not contagious and clears them to resume group activities. Any costs associated with catching up with the tour will be borne by the participant or claimed against travel insurance as coverages allow. If a participant has a confirmed case of COVID-19 or other communicable and contagious disease, we will follow the guidance and requirements of the local medical and health authorities.
Because participants and Tour Leaders will be vaccinated against COVID-19, it is unlikely a program will be interrupted or terminated due to a government-mandated quarantine order. However, in the event a program is cut short due to quarantine, we will endeavour to issue all participants a pro-rated credit towards a future tour; however, we cannot guarantee that it will represent 100% of the unused balance. More than ever before, it is critical that you purchase comprehensive travel insurance that will provide coverage for such a scenario.
We will do our best to ensure everyone receives the help and support they may need; however, participants should be aware that all expenses for medical treatment, as well as additional food, lodging, or transportation expenses due to extended self-isolation or quarantine, are the sole responsibility of the participant.
Many thanks for your patience, understanding, and ongoing support!
Outgoing Adventures staff, management, Tour Leaders and worldwide partners and colleagues.
Please note that these measures are subject to change at any time and may be different in certain areas due to local restrictions, or altered as new information about the virus becomes available. Review our general FAQ's here